Refund and Returns Policy

OVERVIEW
At PROINSURE, customer satisfaction is our utmost priority. This Refund and Returns Policy describes our practices to ensure a fair and hassle-free resolution for your returns and refunds.

RETURNS ELIGIBILITY
Products can be returned if they meet the following criteria:

  • The return is initiated within 30 days of purchase.
  • The item is unused, in original condition, and includes all packaging.
  • Proof of purchase, such as a receipt or invoice, is provided.

NON-RETURNABLE ITEMS
The following items are non-returnable:

  • Digital products or software downloads.
  • Items marked as “Final Sale.”
  • Customized or personalized products.

RETURN PROCESS

  1. Contact us at info@proinsure.click or (601) 629-0257 to initiate a return.
  2. Our team will provide you with a Return Merchandise Authorization (RMA) number.
  3. Ship the item to 2615 Togo St, Vicksburg, Mississippi, using a traceable shipping method.

REFUNDS
Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item.

EXCHANGES
Exchanges are allowed for defective or damaged items. Contact our support team to arrange an exchange.

SHIPPING COSTS
Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong or defective item).

CONTACT US
For return-related inquiries, reach out at:

LAST REVISED: DECEMBER 7, 2024